Terms & Conditions

Version: 1.0  |  Last Updated: 4 November 2026

These Terms & Conditions ("Terms") govern your access to and use of the website located at trixinocasinouk.com ("the Website") and all services, games, promotions and features made available through it ("the Services"). Please read these Terms carefully before registering an account or placing any wager. By creating an account, making a deposit or participating in any game or promotion, you confirm that you have read, understood and agreed to be bound by these Terms in their entirety, including our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference. If you do not agree to any part of these Terms, you must not use the Website or the Services.

1. Introduction & Acceptance

1.1. Operator

The Website and all Services made available through it are operated by the company behind the Trixino brand ("we", "us", "our" or "the Operator"). Contact us at any time via support@trixinocasinouk.com for general queries or via privacy@trixinocasinouk.com for data-related matters.

1.2. Binding Agreement

These Terms constitute a legally binding agreement between you ("Player", "you", "your") and the Operator. You enter into this agreement the moment you tick the acceptance checkbox during registration, or when you first access the Services if no such checkbox is presented. The agreement is personal to you and may not be transferred to any third party.

1.3. Amendments

We reserve the right to amend, update or replace these Terms at any time. Where changes are material, we will notify you by email or by posting a prominent notice on the Website at least seven (7) days before the changes take effect. Your continued use of the Services after the effective date of any amended Terms constitutes your acceptance of the revised document. If you do not accept the revised Terms, you must close your account and withdraw any remaining balance before the effective date.

1.4. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Nothing in these Terms limits any statutory rights you may have as a consumer under applicable legislation, including the Consumer Rights Act 2015 and the Gambling Act 2005 as amended.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal gaming account you open with us on the Website.
• "Balance" means the total funds held in your Account, comprising both real-money funds and any bonus funds separately tracked.
• "Bonus" means any free spins, deposit match credit, cashback, reload offer or other promotional value credited to your Account.
• "Bonus Funds" means funds derived from a Bonus that are subject to wagering requirements before they may be withdrawn.
• "Game Rules" means the specific rules applicable to each individual game available on the Website, which form part of these Terms.
• "GBP" / "£" means pounds sterling, the primary currency of the Website.
• "KYC" means Know Your Customer — the identity and verification processes we are required to carry out.
• "Real Money Funds" means funds deposited by you that are not subject to wagering requirements.
• "RNG" means Random Number Generator — the certified software mechanism that determines game outcomes.
• "Services" means all casino games, live dealer games, promotions, tournaments and ancillary features provided on the Website.
• "Wagering Requirement" means the number of times Bonus Funds must be wagered before they convert to Real Money Funds that may be withdrawn.
• "We / Us / Operator" means the entity operating trixinocasinouk.com.
• "Website" means trixinocasinouk.com and all subdomains or associated pages.
• "You / Player" means the individual who has registered an Account and uses the Services.

3. Eligibility & Registration

3.1. Age Requirement

You must be at least 18 years of age to register an Account or participate in any Services. We strictly prohibit gambling by persons under the legal age. By registering, you confirm and warrant that you are 18 or older. We will verify your age as part of the KYC process, and we may suspend or permanently close your Account if we are unable to confirm that you meet the minimum age requirement. Any winnings accumulated during a period in which you were underage will be forfeited, and deposited funds will be refunded subject to our fraud and regulatory checks.

3.2. Geographic Eligibility

The Services are intended for players resident in Great Britain. You are solely responsible for ensuring that accessing and using the Services is lawful in your jurisdiction. We reserve the right to restrict access to players located in jurisdictions where online gambling is prohibited or requires additional local licensing that we do not hold. Use of VPN services or any other method to mask your true location is strictly prohibited and may result in Account closure and forfeiture of all funds.

3.3. Registration Process

To open an Account you must complete the online registration form and provide, at minimum:

• Your full legal name as it appears on official documentation;
• Date of birth;
• Residential address in full, including postcode;
• A valid email address;
• A mobile telephone number;
• A chosen password that meets our security criteria.

You must provide accurate, complete and up-to-date information. Submitting false or misleading details is a material breach of these Terms and may result in immediate Account suspension and forfeiture of funds.

3.4. Know Your Customer (KYC) Verification

We are required by applicable regulations to verify your identity, age, address and, where applicable, your source of funds. You agree to provide, promptly upon request, the following documents or such other documentation as we may reasonably require:

• Proof of Identity: Valid passport, national identity card or driving licence;
• Proof of Address: A utility bill, bank statement or official government document issued within the last three (3) months;
• Proof of Payment Method: A photograph or scan of the payment method used to deposit, as required;
• Source of Funds / Wealth: Bank statements, payslips, tax assessments or other evidence where triggered by affordability thresholds.

We may suspend withdrawals and restrict gameplay until KYC verification is satisfactorily completed. Verification may be requested at any time, including at registration, before processing a first withdrawal, or when we identify unusual account activity. Failure to provide requested documentation within the timeframe specified by our compliance team may result in Account closure.

3.5. One Account Per Person

You may hold only one (1) Account on the Website. Creating duplicate, multiple or linked accounts — whether under your own details or using fictitious information — is strictly prohibited. Where we detect multiple accounts belonging to the same individual, we reserve the right to close all duplicate accounts, forfeit any associated bonus funds, cancel any pending withdrawals derived from bonus play and restrict future access. Any Real Money Funds deposited in duplicate accounts will be returned to the original source of payment after compliance checks are complete.

3.6. Responsible Disclosure

You must inform us immediately if any of your registration details change, including your address, email or telephone number. You are also required to inform us if you become aware that you may be developing a problem with gambling, or if you have previously self-excluded from any gambling operator. Please refer to our Responsible Gaming Policy for further details on the tools available to you.

4. Account Management

4.1. Account Security

You are entirely responsible for maintaining the confidentiality of your Account credentials, including your username and password. You must not share your Account access with any third party, including family members. We will not be liable for any loss or damage resulting from your failure to maintain the confidentiality of your login details. If you suspect that your Account has been accessed by an unauthorised third party, you must notify us immediately at support@trixinocasinouk.com and we will take appropriate steps to secure your Account.

4.2. Account Currency

All transactions on the Website are conducted in British Pounds Sterling (GBP / £). Where you use a payment method denominated in another currency, your bank or payment provider may apply conversion rates and fees, for which we accept no responsibility.

4.3. Inactive Accounts

An Account will be deemed inactive if there has been no login, deposit, withdrawal or gameplay activity for a period of twelve (12) consecutive months. After an Account has been inactive for twelve months, we will notify you by email to your registered address. If no activity occurs within thirty (30) days of this notification, we may apply an administrative maintenance fee in accordance with our fee schedule, which will be deducted monthly from the Account balance until the balance reaches zero or activity resumes. We will never reduce a balance below zero as a result of inactivity fees. You may reactivate your Account at any time by logging in, subject to any KYC verification we may require.

4.4. Account Closure

You may request to close your Account at any time by contacting customer support. We will process your request and arrange for any remaining Real Money Funds to be returned to you via your original deposit method, subject to satisfactory completion of all KYC checks. Where you request closure for responsible gaming reasons, we will process the request immediately and apply restrictions consistent with our Responsible Gaming Policy. We may also close your Account at our sole discretion if you breach these Terms, engage in fraudulent activity, or if we are required to do so for regulatory compliance reasons.

5. Deposits & Withdrawals

5.1. Accepted Payment Methods

We accept the following payment methods for deposits and, where applicable, withdrawals by players based in Great Britain:

Important: In accordance with applicable regulations, credit cards are not accepted for gambling transactions on this Website. All deposits must be made using debit cards or other accepted methods listed above.

5.2. Deposit Conditions

All deposits are processed in GBP. Minimum and maximum deposit amounts are specified on the Cashier page and may vary by payment method. By initiating a deposit, you confirm that the funds originate from a source owned by you and that you are not depositing funds on behalf of a third party. We reserve the right to request proof of ownership for any payment method used. Deposits are generally credited to your Account immediately upon confirmation from the payment provider, though delays may occasionally occur due to banking processes beyond our control.

5.3. Withdrawal Conditions

To request a withdrawal, your Account must be fully verified in accordance with our KYC requirements (Section 3.4). The following conditions apply to all withdrawal requests:

• Withdrawals will be returned to the same payment method used for the original deposit wherever technically possible, in compliance with anti-money laundering obligations;
• You may only withdraw funds from Real Money Funds; Bonus Funds that have not met applicable Wagering Requirements cannot be withdrawn;
• Minimum and maximum withdrawal limits apply per transaction and per period, as displayed in the Cashier section;
• We may request additional KYC documentation before processing any withdrawal, particularly where the withdrawal amount is significant or where our compliance systems flag a review;
• Withdrawal requests submitted on a business day before the cut-off time specified in the Cashier will generally be reviewed within 24 hours; requests submitted after the cut-off or on weekends and bank holidays may take longer;
• Once a withdrawal has been approved by us, the actual receipt of funds by you is dependent on the speed of the payment provider and your bank, which is outside our control.

5.4. Pending Withdrawal Period

Withdrawals may remain in a "pending" status for a period of up to 24 hours while our team reviews the request. During this period, you may cancel the withdrawal through your Account dashboard, at which point the funds will be returned to your playable balance. Once a withdrawal has moved past the pending status and been submitted to the payment provider, it may no longer be cancelled.

5.5. Unclaimed Funds

Where we are unable to return funds to you because a payment method is no longer active, you must provide us with an alternative payment method registered in your name. We will not send funds to any third-party account under any circumstances. Where funds cannot be returned after reasonable attempts, they may be treated as dormant and handled in accordance with applicable laws regarding unclaimed property.

5.6. Currency Conversion & Fees

We do not currently charge internal processing fees for standard deposits or withdrawals; however, your payment provider, bank or card issuer may apply their own charges or currency conversion fees. We recommend reviewing your provider's fee schedule before initiating a transaction. We accept no liability for fees imposed by third-party payment processors.

5.7. Failed or Returned Transactions

If a deposit transaction fails after funds have left your bank account but before they are credited to your Balance, please contact us immediately with proof of the transaction. We will investigate and, where the funds are confirmed as received, credit your Account within a reasonable timeframe. Where a deposit is returned by our payment gateway due to technical error, the funds will be credited back to your original payment source within the timeframe determined by your bank or payment provider.

6. Bonuses & Promotions

6.1. General Bonus Terms

From time to time, we offer Bonuses to new and existing players. All Bonuses are subject to the specific terms of each individual promotion (the "Promotion Terms") in addition to these general bonus conditions. Where there is a conflict between the Promotion Terms for a specific offer and these general Terms, the Promotion Terms shall take precedence. We ensure that all promotional offers are transparent and fair, and that players understand the full scope of any wagering requirements before claiming a Bonus.

6.2. Wagering Requirements

Unless stated otherwise in the relevant Promotion Terms, Bonus Funds are subject to a Wagering Requirement before they may be converted into Real Money Funds and withdrawn. Wagering requirements above 10x are not applicable at this Website; in accordance with current regulations, wagering requirements are capped at a maximum of 10x. The exact wagering multiplier applicable to each Bonus will be clearly stated in the Promotion Terms at the point of offer. Wagering requirements are calculated on the value of Bonus Funds received unless the Promotion Terms expressly state otherwise.

6.3. Game Contributions

Not all games contribute equally towards the fulfilment of a Wagering Requirement. The contribution rate for each game type will be specified in the Promotion Terms or in a contribution table available on the promotions page. As a general guide, the following contribution rates typically apply, though individual promotions may differ:

• Video Slots: 100% contribution (unless otherwise stated);
• Live Casino Games (Roulette, Blackjack, Baccarat): reduced contribution — refer to individual Promotion Terms;
• Table Games (non-live): reduced contribution — refer to individual Promotion Terms;
• Video Poker: reduced contribution — refer to individual Promotion Terms;
• Jackpot Slots: reduced contribution — refer to individual Promotion Terms;
• Excluded Games: certain games may be entirely excluded from wagering contribution; a full list of excluded titles will be published in the relevant Promotion Terms.

6.4. Bonus Validity Period

All Bonuses have an expiry date. Unless specified otherwise in the Promotion Terms, Bonus Funds must be used and all associated Wagering Requirements fulfilled within thirty (30) days from the date the Bonus is credited to your Account. Any Bonus Funds and associated winnings that remain subject to incomplete Wagering Requirements at the expiry date will be automatically forfeited without compensation. It is your responsibility to track the status of your Bonuses through your Account dashboard.

6.5. Bonus Eligibility & Restrictions

The following conditions apply to the eligibility and use of all Bonuses:

• Bonuses are available to players who have completed registration and, where required, the full KYC verification process;
• Only one Welcome Bonus may be claimed per person, household, IP address, device or payment method;
• Bonuses are non-transferable and have no cash value prior to meeting all Wagering Requirements;
• We reserve the right to withdraw a Bonus from your Account if we have reasonable grounds to suspect abuse, including but not limited to: placing hedging bets, participating in arbitrage, using funds derived from an excluded payment method, or any other form of Bonus manipulation;
• Players who have opted out of marketing communications may not automatically receive promotional Bonuses. Refer to your Account preferences to manage communication settings;
• Free spins awarded as part of a promotion may be subject to a maximum win cap, which will be specified in the relevant Promotion Terms. Winnings from free spins in excess of any stated cap may be voided.

6.6. Stake Limits on Bonus Funds

When playing with active Bonus Funds (i.e. while Wagering Requirements remain unsatisfied), a maximum stake limit per spin or per hand applies as stated in the relevant Promotion Terms. Exceeding this stake limit while playing with Bonus Funds may result in the voiding of any wins generated during that period and/or the forfeiture of the Bonus. Additionally, in line with current regulations, players aged 18 to 24 are subject to a maximum stake of £2 per spin on online slot games, and players aged 25 and over are subject to a maximum stake of £5 per spin.

6.7. Promotional Changes

We reserve the right to modify, withdraw or cancel any promotion at any time, provided that we do not alter the terms of a Bonus that has already been credited to a player's Account in a manner that is detrimental to that player. We will announce changes to ongoing promotions via the Website's promotions page and, where appropriate, by email.

7. Games & Fair Play

7.1. Game Availability

We endeavour to maintain a wide variety of casino games, including slots, live dealer games, table games, video poker and other categories. The availability of specific games may vary based on your location, device, and applicable regulations. We reserve the right to add, remove or modify games in our library at any time without prior notice. Removal of a game does not entitle you to any compensation unless you have an active bonus that specifies that game as an eligible title, in which case we will make reasonable alternative arrangements.

7.2. Random Number Generators (RNG)

All virtual casino games offered to players must use a certified random number generator to ensure that every spin, card deal, dice roll or other outcome is entirely random, unbiased and statistically independent of all previous outcomes. Our RNG software is independently tested and certified by accredited third-party testing laboratories. The certification status of our games is available upon request. Live dealer games are conducted in real time by trained human dealers and are subject to real-time monitoring to ensure integrity.

7.3. Return to Player (RTP)

The theoretical Return to Player percentage for each game is disclosed within the game's information panel or help section. The RTP percentage is clearly stated in the terms and conditions and within the games that provide this information. RTP percentages represent long-term statistical averages and do not guarantee specific results during any individual gaming session. Actual returns will vary depending on the number of rounds played and the inherent variance of each game.

7.4. Game Malfunctions

In the event of a technical malfunction, software error, connectivity disruption or any other failure that affects the integrity of a game round, the following rules apply:

• Any game round affected by a malfunction that cannot be resolved or replayed from the point of failure will be declared void;
• Wagers placed on void rounds will be refunded to your Account balance;
• Wins generated during a game round affected by a malfunction may be voided if the malfunction materially contributed to the outcome;
• We will investigate all reported malfunctions promptly and document findings in accordance with our technical compliance procedures;
• In the event of a disconnection during a live dealer game, we will attempt to reconnect you to the same game state; where this is not possible, the hand or round will be settled in accordance with the applicable Game Rules;
• Malfunction voids all pays and plays — this principle applies universally across all game types on the Website.

7.5. Prohibited Conduct & Fair Play Rules

The following activities are strictly prohibited on the Website and constitute grounds for immediate Account suspension, forfeiture of all funds and potential reporting to regulatory authorities:

• Use of Automated Software / Bots: The use of any software, algorithm, artificial intelligence, robot, script or other automated tool to interact with the Services, place bets, claim bonuses or otherwise gain an unfair advantage is strictly prohibited;
• Collusion: Any form of collusion between players in multiplayer or live game environments intended to gain an advantage over the house or other players;
• Chip Dumping: Deliberately transferring chips, credits or winnings to another player through intentional losses in multiplayer environments;
• Exploitation of Errors: Knowingly exploiting software bugs, pricing errors or any other technical vulnerability to gain an advantage not intended by the game design;
• Multi-gaming: Playing multiple games simultaneously at the same casino is prohibited under current regulations.
• Autoplay: Autoplay functionality is prohibited from online slot games in accordance with current platform standards;
• Money Laundering: Using the Website for any money laundering activity or any other form of financial crime is a criminal offence and will be reported to the relevant authorities without further notice.

7.6. Monitoring & Auditing

Constant monitoring of suspicious activities and behaviours and regulated audits are essential for maintaining the integrity of the platform, and we implement real-time monitoring systems capable of detecting irregular betting patterns, potential collusion and other forms of fraudulent activity. All gameplay data is logged and may be reviewed by our compliance team. We also engage independent third-party auditors to conduct periodic security and fairness reviews of our systems.

8. Tournaments & Lotteries

8.1. Tournament Participation

We may from time to time offer player tournaments, leaderboard competitions and prize draws ("Tournaments"). Participation in any Tournament is voluntary and subject to the specific rules published for that event ("Tournament Rules"). Tournament Rules will specify the eligible games, scoring methodology, prize structure, entry requirements, duration and any applicable entry fees or minimum wager thresholds. By joining a Tournament, you agree to be bound by both these Terms and the applicable Tournament Rules.

8.2. Prize Allocation & Ties

Prizes in Tournaments will be distributed in accordance with the Tournament Rules. Where two or more players achieve an identical score or leaderboard position and the Tournament Rules do not prescribe a tiebreaker methodology, the prize will be shared equally between tied players or, at our discretion, awarded to the player who achieved the qualifying score first. Tournament prizes may be credited as Real Money Funds, Bonus Funds or free spins, as stated in the Tournament Rules. Cash prizes credited as Bonus Funds will be subject to the wagering requirements stated in the Tournament Rules.

8.3. Prize Draws & Lotteries

Any prize draws, free-entry lotteries or prize competitions offered on the Website will be conducted in accordance with applicable laws. Draws will be conducted using a certified random selection process, and results will be published on the Website or communicated to winners directly by email. We reserve the right to cancel, suspend or modify any prize draw or competition at any time where circumstances beyond our control make it necessary to do so, in which case entry consideration (where applicable) will be refunded.

8.4. Disqualification

We reserve the right to disqualify any player from a Tournament or prize draw where there is evidence of a breach of these Terms, the Tournament Rules, or where automated or unfair play is detected. Disqualified players will forfeit any associated prizes, and no alternative compensation will be offered.

9. Intellectual Property

9.1. Ownership

All content, materials, software, technology, trademarks, trade names, logos, game graphics, design elements, text, images and databases contained on or made available through the Website (collectively, "Content") are either owned by or licensed to the Operator. All rights in and to the Content are reserved. Nothing in these Terms grants you any ownership, licence or other rights in relation to the Content beyond the limited right to access and use the Website for personal, non-commercial gaming purposes as expressly permitted by these Terms.

9.2. Restricted Use

You must not reproduce, copy, distribute, sell, transmit, broadcast, modify, adapt, create derivative works from, reverse engineer, decompile or disassemble any part of the Website or its Content without our prior written consent. You may not frame the Website within another website or use any automated means to scrape, harvest or extract data from the Website. Unauthorised use of the Content may constitute an infringement of copyright, trademark and other intellectual property laws and may result in civil or criminal liability.

9.3. User Content

Where you submit any content to us (such as chat messages, reviews or feedback), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce and display such content for the purposes of operating and improving our Services. You warrant that any content you submit does not infringe the rights of any third party.

10. Limitation of Liability

10.1. Scope of Disclaimer

To the fullest extent permitted by law, the Operator, its directors, employees, agents, licensors and service providers shall not be liable to you for any indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to: loss of profits, loss of data, loss of goodwill, service interruption, computer damage or system failure, or any other losses arising out of or in connection with your use of or inability to use the Services, even if we have been advised of the possibility of such damages.

10.2. Service Availability

We make no warranty that the Website or Services will be available on an uninterrupted, timely, secure or error-free basis. Access to the Website may occasionally be suspended or restricted to allow for maintenance, upgrades or other technical work. We will endeavour to minimise the duration and frequency of any such interruptions and will provide advance notice where practicable.

10.3. Third-Party Content & Links

The Website may contain links to third-party websites or services that are not operated by us. We accept no responsibility for the content, privacy practices or availability of any third-party website. The inclusion of a link does not constitute an endorsement of the linked site or its operator. You access any linked third-party site entirely at your own risk.

10.4. Consumer Rights Preserved

Nothing in this Section 10 or elsewhere in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any other matter in respect of which liability cannot lawfully be excluded or limited under applicable law, including your statutory rights as a consumer under the Consumer Rights Act 2015. Where any exclusion or limitation in these Terms is found to be unenforceable, it shall be severed from these Terms, with the remaining provisions continuing in full force and effect.

10.5. Maximum Liability Cap

Subject to Section 10.4, our total aggregate liability to you in connection with any single incident or series of related incidents shall not exceed the total amount of Real Money Funds held in your Account at the time the relevant claim arises. This cap does not apply to refunds of verified deposits made by you that were not applied to your Account due to our error.

11. Dispute Resolution

11.1. Internal Complaints Procedure

We aim to resolve all player complaints promptly and fairly. If you have a complaint regarding any aspect of the Services, you should contact our customer support team in the first instance:

• Email: support@trixinocasinouk.com
• Live Chat: Available through the Website during operating hours

Please provide a clear description of your complaint, the relevant dates and transaction references, and any supporting documentation. Our team will acknowledge receipt of your complaint within 24 hours and will aim to provide a full response within five (5) business days. Where a complaint is complex, we may require additional time to investigate and will keep you informed of progress.

11.2. Escalation

If you are not satisfied with the initial response from our customer support team, you may escalate your complaint to our dedicated complaints handling team by emailing support@trixinocasinouk.com and marking your message as a formal complaint. A senior member of our team will review your case and issue a final written decision ("Final Response") within fifteen (15) business days of escalation.

11.3. Alternative Dispute Resolution (ADR)

If you remain dissatisfied following receipt of our Final Response, you have the right to refer your complaint to an independent Alternative Dispute Resolution provider. Details of the approved ADR scheme applicable to your complaint will be included in our Final Response. The ADR provider's decision will be binding on us (but not on you) where the ADR provider so determines. You also retain the right to pursue your complaint through the courts at any time.

11.4. Dispute Limitation Period

Any dispute or claim arising out of or in connection with these Terms or the Services must be raised with us within six (6) months of the event giving rise to the claim. Claims submitted after this period may be rejected as time-barred, unless applicable consumer law grants you a longer limitation period. This limitation does not affect your statutory rights.

11.5. Record Keeping

We maintain comprehensive records of all player transactions, gameplay sessions, communications and complaint outcomes for the periods required by applicable law. These records may be used to investigate and resolve disputes. Where you contest the outcome of a game or transaction, our server-side logs shall be considered the primary source of truth, subject to any evidence of technical malfunction provided by you or identified by our technical team.

11.6. Governing Jurisdiction

Any dispute that cannot be resolved by the parties or through the ADR process and is referred to court shall be subject to the exclusive jurisdiction of the courts of England and Wales, provided that nothing herein prevents you, as a consumer residing in Scotland or Northern Ireland, from bringing proceedings before the courts of your place of residence.

12. Health & Safety

12.1. Player Wellbeing

We recognise that gambling carries inherent risks and that some individuals may develop harmful patterns of play. We are committed to operating the Website in a manner that promotes player wellbeing and minimises the potential for gambling-related harm. As part of this commitment, we offer deposit limits, loss limits, session time limits, reality check reminders, and self-exclusion tools to all registered players.

12.2. Age Verification & Child Safety

We confirm that you are 18 or over before you can deposit, play demo games or use a bonus. We use robust age verification technology and document checks as part of our KYC process to prevent underage access to gambling services. If you are aware of a minor who may have accessed the Website, please notify us immediately at support@trixinocasinouk.com so that we can take swift action.

12.3. Device Safety

You are responsible for ensuring that any device used to access the Website is adequately secured against unauthorised access, particularly where minors are present in your household. We recommend using parental control software to prevent children from accessing gambling websites. Resources such as Gamban (gamban.com) offer device-level blocking solutions that can restrict access to online gambling services across all websites and apps.

13. Responsible Gaming

13.1. Our Commitment

Trixino is committed to promoting responsible gambling and to ensuring that our Services are enjoyed safely and within the means of each individual player. We encourage all players to set personal limits, take regular breaks and to treat gambling solely as a form of entertainment rather than a means of generating income.

13.2. Available Tools

The following responsible gaming tools are available to all registered players through the Account settings dashboard:

• Deposit Limits: Set daily, weekly or monthly limits on the total amount you can deposit;
• Loss Limits: Set limits on the total amount you can lose within a given period;
• Session Time Limits & Reality Checks: Receive notifications alerting you to how long you have been playing and your net session result;
• Cooling-Off Period: Temporarily suspend your Account for a defined period (24 hours to 6 weeks);
• Self-Exclusion: Permanently or long-term exclude yourself from accessing the Services for a minimum period of six months.

13.3. External Support Organisations

If you feel that your gambling may be becoming a problem, we strongly encourage you to seek support from one of the following organisations:

• GamCare — www.gamcare.org.uk | Helpline: 0808 802 0133
• BeGambleAware — www.begambleaware.org
• Gamblers Anonymous UK — www.gamblersanonymous.org.uk
• Gordon Moody — www.gordonmoody.org.uk
• NHS National Gambling Clinic — cnwl.nhs.uk
• Betknowmore UK — www.betknowmoreuk.org

For a full description of responsible gaming tools, self-exclusion procedures, GamStop registration guidance and further support resources, please visit our dedicated Responsible Gaming page.

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with the Privacy Policy, the Responsible Gaming Policy, any applicable Promotion Terms and applicable Game Rules, constitute the entire agreement between you and the Operator in relation to the subject matter hereof and supersede all prior agreements, representations and understandings, whether oral or written, relating to the same subject matter.

14.2. Severability

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful or unenforceable to any extent, that provision shall, to the extent required, be severed from the remaining Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law. The invalid provision shall be replaced, to the extent permitted, with a valid provision that most closely approximates the intent of the original.

14.3. Waiver

Our failure to enforce any right or provision of these Terms on any particular occasion shall not constitute a waiver of that right or provision in relation to any future occasion. No waiver shall be effective unless communicated to you in writing by an authorised representative of the Operator.

14.4. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, government action, industrial disputes, power failures, internet outages, cyber-attacks or failures of third-party service providers. We will endeavour to resume normal operations as soon as practicable following a force majeure event and will communicate with affected players where appropriate.

14.5. Assignment

We reserve the right to assign or transfer our rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, corporate restructuring or sale of all or substantially all of our assets, provided that your rights under these Terms are not materially diminished as a result. You may not assign, transfer, sublicence or otherwise dispose of your rights or obligations under these Terms without our prior written consent, which may be withheld at our absolute discretion.

14.6. Language

These Terms are drawn up in the English language. In the event of any inconsistency between an English-language version of these Terms and any translated version, the English-language version shall prevail.

14.7. Contact Information

For all general queries, account support and complaints, please contact us at:

• General & Support: support@trixinocasinouk.com
• Privacy & Data Protection: privacy@trixinocasinouk.com

We aim to respond to all written enquiries within two (2) business days. For urgent matters, we recommend using the live chat facility available on the Website.